Refund policy
We want you to be satisfied with your shopping experience at ZOSAN INDUSTRY TRADING COMPANY. If you are not completely satisfied with your purchase, we offer a flexible return policy to ensure that your shopping experience is pleasant.
14-Day Return Policy
You can request a return or exchange within 14 days from the date you received the product. Please ensure that the product is unused, undamaged, and in its original packaging with all tags attached.
Return or exchange requests must be made within 14 days via email to [email protected] and provide the order number and reason for the return or exchange.
Return or Exchange Conditions
The product must be in its original condition, unused, unwashed, undamaged, and with all original tags and packaging attached.
Return or Exchange requests must be accompanied by proof of purchase (such as order confirmation email or invoice).
Return or Exchange Process
1.
Request a return or exchange: Please contact our customer service team via email to [email protected] to request a return or exchange, and provide the order number and reason for the return or exchange.
2.
Confirm your return: Our customer service team will respond to your request within 7 business days and provide detailed instructions for return or exchange.
3.
Return the item: Please follow the instructions provided by the customer service team and return the item to our designated return address. Return shipping costs are borne by the customer unless there is a quality problem with the item or the wrong item was sent.
4.
Inspect the item: Once we receive and inspect your return, we confirm that it meets the return conditions.
Refund
Once we confirm that the returned item meets the conditions, we will process the refund within 7 business days.
The refund will be returned to your payment account. The specific arrival time may vary depending on the payment method and bank processing time.
Exchange
If you need to exchange an item, please indicate the item and size you need to exchange in your return or exchange request. We will arrange a replacement for you as soon as possible after receiving and inspecting the returned item.
The shipping time of the exchanged item will be subject to stock availability. If the required item is out of stock, we will contact you and provide other solutions.
Special Cases
If the product you received has quality problems or does not match your order, please contact us immediately via email [email protected]. We will prioritize your return and exchange request and cover the relevant shipping costs.
Contact Us
If you have any questions or need help, please feel free to contact us via email [email protected]. We are committed to providing you with quality service and support.