Shipping policy

Welcome to ZOSAN INDUSTRY TRADING COMPANY! We are committed to providing you with a great shopping experience, including fast and reliable shipping services. Here are our shipping policies:

Processing Time

All orders will be processed and shipped within 7 business days. Please note that weekends and holidays are not counted.

Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Methods

We offer standard shipping. The specific cost will be displayed at checkout.

Standard shipping usually takes 20-30 business days. Actual shipping time may vary depending on destination and other factors.

Shipping Costs

Shipping costs are calculated based on order amount, weight, and destination. The specific cost will be displayed at checkout.

For orders above a certain amount, we may offer free standard shipping. Please check to see if you qualify at checkout.

International Shipping

We currently offer shipping services worldwide. Please note that international orders may be subject to customs inspections and additional fees (such as duties and taxes) in the destination country. These fees are borne by the customer.

International shipping time may vary depending on customs processing time in the destination country.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can check the status of your order on the respective shipping company's website using the tracking number provided.

If you have any questions or need assistance after receiving the tracking information, please feel free to contact us at [email protected].

Shipping Issues

If your order does not arrive within the estimated shipping time, please first check the tracking information. If there is still an issue, please contact us at [email protected] and we will do our best to assist you in resolving the issue.

If your order is damaged or lost during shipping, please contact us immediately with the relevant order and tracking information. We will work with the shipping company to resolve the issue as quickly as possible.

Contact Us

If you have any questions or need assistance, please feel free to contact us at [email protected]. We are committed to providing you with excellent service and support.